A good RMA system not only takes the hassle out of managing return requests, it also creates a delightful post-purchase experience that builds loyalty and turns returns into sales for your business. There are some criteria for good policies of eCommerce stores or any retail stores such as : When running the online business or retail shops, there are many cases that online sellers need to solve their customer’s dissatisfaction with their e-commerce products. After using without 100% satisfaction, the shoppers can return back for shops within 14 days. The friendly return policy makes them feel safe to purchase anything from your stores, so it is a good idea to have a simple refund process. In conclusion, you ought to use keywords only and try to repeat it again and again. Especially, returns and refunds policy is a thing that needs to be specific and personalized. Upselling is also possible when you know the reason for the exchange and can make a personalized recommendation for a higher priced item that addresses the specific needs that weren’t satisfied on their first purchase. The estimated delivery time of the order has expired.4. Plagiarism is one of the signals that you have an unprofessional business so that you should never use copy and paste anything such as the product descriptions on your site. When talking to a frustrated customer who is trying to return an item marked as final sale, simply telling them it’s their fault for not reading the policy is unlikely to resolve the issue. Shopify’s research team conducted a series of in-depth interviews with North American shoppers to learn how customer trust is formed in online stores. Many innovative businesses have recognized that a customer-centric return policy is a powerful marketing tool. Have clear Terms & Conditions, especially when they are personal accounts. In details, what does a customer must do to is reading our guiding article: No matter which device that online shoppers are using like Android or iOS mobile app, the Booking.com, there is no difference between their policies. It is usually a clear timeframe for their refunding, which tells their customers about their handling. The following are add-ons with more information that you may want to include. To earn trust from customers, smaller businesses should consider setting up liberal return policies. According to Nielson’s Global Trust in Advertising Report, 66% of people surveyed trust consumer opinions posted online. Whether a product is eligible to be returned or exchanged, or both, should be considered before it is sold and clearly stated on your website’s return policy page. Shopify Ping connects to the messaging apps you already use to bring all your conversations into a single mobile location, making it easier to respond to questions and build relationships with customers—even when you’re on the go. Get shopify free trial here! Return labels are “pay on scan,” which means return labels are only charged once they have been used. Refunds are being issued in the following cases without a need to return the item: 1. Choose the products you wish to return or exchange from your order. It is important to distinguish early on in your system which of the two categories the customer falls into, so you know how to process their request. Update all the policies and inform their customers about their chances in the refund and return policies. They will be safe by informing all of their regulations for their customers beforehand. Although a return or exchange may not make a business profitable on first purchase, the better customer experience is more likely to lead to a higher retention rate and long-term revenue growth. A return and refund policy is an agreement between customers and your business regarding returns and refunds. ), Which products can be returned for (a product of equal value, store credit, refund, etc. A written return policy allows you to treat all requests the same and avoid the tendency to handle things on a case-by-case basis, which is often less productive and more expensive. Besides purchasing the themes on ThemeForest, they also can sell HTML templates or themes.